Terms of Service

1. The service

Citevra provides AI search visibility tracking for medical spas and aesthetic clinics. By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

2. Your account

You are responsible for keeping your login credentials secure. You must provide accurate information when creating your account. One account per clinic unless you are on the Multi-location / Agency plan.

3. Acceptable use

You agree not to:

• —Use the service to track clinics you do not own or have permission to represent.
• —Attempt to reverse-engineer, scrape, or extract data from the service beyond normal use.
• —Resell or sublicense access to the service without a written agreement.
• —Use the service for any unlawful purpose.

4. Payments and subscriptions

Subscriptions are billed monthly or annually in advance. Payments are processed by Lemon Squeezy, our Merchant of Record, who is the seller of record for all transactions. Prices are in USD. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period with no refund for the remaining period. We reserve the right to change pricing with 30 days notice.

5. Free audit

The free audit is a one-time, limited snapshot (up to 10 questions, 1 AI engine). It is provided as-is with no guarantee of completeness. We reserve the right to limit or discontinue the free audit at any time.

6. Data and results

Scan results reflect the state of AI engine responses at the time of the scan. AI engines update continuously and results may change between scans. Citevra makes no guarantee that any specific action will improve your visibility score. Results are provided for informational purposes only — they are not legal, medical, or marketing advice.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party API outages (OpenAI, Anthropic, Google, Perplexity), or unforeseen technical issues may cause temporary disruption. We will communicate significant downtime via email where possible.

8. Intellectual property

The Citevra platform, brand, and software are owned and operated by Citevra. Your clinic data remains yours. We do not claim ownership over any content you provide. You grant us a limited licence to use your data to provide the service.

9. Limitation of liability

To the maximum extent permitted by law, Citevra is not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

10. Termination

We may suspend or terminate your account if you violate these terms, with or without notice. You may cancel your account at any time from dashboard settings. On termination, your data will be deleted within 30 days.

11. Governing law

These terms are governed by the laws of Japan. Any disputes shall be resolved in the courts of Tokyo, Japan.

12. Changes to these terms

We may update these terms as the service evolves. Material changes will be notified by email at least 14 days in advance. Continued use after the effective date constitutes acceptance.

13. Contact

Questions about these terms: hello@citevra.com